At Hellolink Network we are extremely proud of the level of service and convenience we offer and we are committed to providing our customers with a positive Hellolink experience both before, during and after your presentation. We understand that you may have questions about your order or require an exchange.

We recommend that you read the information below or contact our customer service department for further details (05) 6222888 on weekdays or email to customerservice@hellolink.biz

Exchanges & Returns Policy
Where a product is faulty, significantly different to those shown or described to you or do not do what they are supposed to, you are entitled to an exchange, repair or refund. Hellolink does not normally provide a refund if you simply change your mind.

Exchanging an Hellolink Item We recommend that you carefully try on your new Items purchase over underclothes when first received to check for fit. Due to the intimate nature of the product, Hellolink is unable to exchange or refund garments that have been worn.

10 Day Policy If you find that you need to return an item to Hellolink, please return it to Hellolink within 10 days of receipt of the garment. (Only garments with a production fault will be exchanged or refunded after this date.)

Processing & Dispatch - 7 working Days Hellolink offers a Seven working day processing period and will dispatch the requested item to your nominated address via registered mail in Malaysia. Hellolink does not charge for the cost of sending garments. However, orders from direct distributor and customer will only dispatch after payment made.